Currently, all 3 phones on my plan have cracked screens. Not any of the LED panels, just the glass screens. 2 of the 3 devices have good quality cases on them as well and have since purchasing the phones. My phone, Galaxy S7 Edge, only fell about 9 inches, landed flat on it's back, on it's case, and the front glass cracked pretty bad! I'm not even sure HOW to protect against something like that!! But I get it, out phones nowadays are almost all glass, and glass cracks.
But in order to upgrade with Jump, the phone needs to be in perfect shape, of course. I've wanted to upgrade to the Note 8 since it was released, especially after needing to return my Note 7 and getting stuck with this S7 Edge that i really didn't want. I would of rather stuck with my Note 5 instead, but I kind of got the raw end of the deal in that situation. So, I have put up with the S7 figuring I would get the Note 8 at release. Then my screen cracked 2 weeks prior. I can't afford to use my insurance and pay $175 to fix the screen and then pay for the Note 8 on top of that.
The cost to fix a cracked screen with T-Mobile is outrageous at this point. I did some research into the other big cell companies and it really makes the T-Mobile price look even worse! Here is the info I found for Android devices since Apple phones can just use Applecare.
Verizon - $29
ATT - $89 and same day repair in some areas
Sprint - $50-$125 depending on the phone
Applecare - $29 up to 2 repairs
No Applecare - $129 small screen $149 large screen
Now i'm sorry, but I think $175 deductible to replace the glass screen is just too expensive at this point. This is the first time since I've switched to T-Mobile that i'm seriously considering making the switch back to Verizon or maybe ATT. I originally moved over to T-Mobile because the plans were considerably cheaper and I was willing to deal with the slightly smaller network coverage. However, the prices have changed for all carriers enough to the point that going with Verizon wouldn't really be more expensive. Especially taking into account discounts my wife and I get through work with Verizon, and then the difference in cost getting phone screens repaired because they almost always end up breaking! I'm crazy protective over my phone, people think i'm seriously crazy because of how protective I am with my phone, and even my screen breaks. Something needs to change, or I will be saying goodbye to T-mobile in the very near future, and that is very unfortunate.
I've said my peace.