Switching cost reimbursement

highland7

    Hello - I recently switched from Sprint - which has been an utter disaster. I submitted my documents for the reimbursement of switching. I received an update on the switch2tmobile site that said my virtual card has been paid. However, I have no idea how to redeem it. I click the 'Redeem Virtual Card' button and it takes me to a page which includes no instructions on how to redeem the amount.

     

    Does anyone know how to redeem the amount or better yet, get the amount moved to a physical card? The sales person at the TMobile store submitted my request for me and submitted it with the virtual yet I would rather have had a plastic physical card.

     

    Thanks.

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