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Oh brjsumaho , this is rough I know. with our warranty exchanges, it'll be the same device if we do have to exchange it. The only other option would be reaching out to LG directly to see if they have any other solutions. Sorry, this is happening to you and I wish I had another alternative I could give you.
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brjsumaho wrote:
I have had two LG G4s die on me from the bootloop problem in the past month, first my original phone and then the replacement from my T-Mobile device protection plan. I just found out last night that there's actually been a class action settlement against LG for these phones and a few other models because of the bootloop problem LG Settles Bootloop Lawsuit, Members Can Choose Between Cash Settlement or Rebate (Updated) | Droid Life
So what I want to know is, do I have to get this phone yet again or can I get a different model through the protection plan? I really, really don't trust them to send me one that won't have the exact same problem
You have to have gone through the lawsuit. It's either LG gives you $750 for a new LG device or $450 cash. Since this one is over you have to file your own suit or go through LG themselves.
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Right now it's a replacement with a G5 .The G4 is no longer available. Most likely it is going to be the silver G5 kit. My first one I got a few days ago to replace my G4 which had been replaced before. I replaced the G5 today with a second G5 because the first G5 camera would not focus.
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Well, hopefully that's what I get, too. My first was replaced at the start of January, G4 for G4. I'm willing to deal with a camera problem over getting yet another bootlooping phone
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Luckily at least for now this G5 the camera is working.
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But now, the battery (same new one from the G5 Kit) dies in 4 hours. It can be 99% and i power down, remove battery, replace, power on and its down to 85%. LOL Think I'll just skip LG from now on.
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Hi brjsumaho .
Just curious if you'd decided to go with replacing the phone. We wanna make sure you get the help you need and which route you decided to go. Please keep us informed. Thanks!
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Yes, I'm doing a warranty replacement. It's supposed to arrive at the store tomorrow
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They sent you another G4?
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Yep, another G4. And it's from the same S/N block of phones my first came from, so this one will probably die, too. The lady helping me this time did say that she saw an option in the exchange form now though that it could be replaced with a G4 or a G5, so if it happens again within my warranty, I can insist on a different model
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Having received a G5 to replace my G4 and replacing that G5 twice in one week I would push for a different resolution.
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When my G4 had that problem - LG had me ship it to them (they emailed label for me to print) and had phone back in less than week. This was over a year ago. No cost at all.