Were these devices purchased directly through T-Mobile? Where were they purchased through and how were they returned?
Once we know that, we can take a look and see where to go!
Just checking in here to see how things are going. Did you still need help with this?
Hi there! We just wanted to make sure we couldn't offer some assistance here. If you're still having trouble with this, we'd love to know a few more details about the situation so we can make sure we're giving you the correct next steps! Thank you.