I am so sorry for the confusion. It sounds like like some critical bits of information were missed when you first inquired about the promotion and I sincerely apologize for that. With all of our promotions, we make sure to post all of the requirements like what plan you need to have and or where/how the device needs to be purchased. Depending on where you saw this promotion, the full list of requirements might have been just one additional click away. I know this does not excuse the fact that you were told that you qualify when you called. I cannot make any promises but if you have a Facebook or Twitter account, I would recommend that you reach out to our T-Force team using the links in my signature. They will be able to pull up your account and go over any additional options that there may be.