Unable to download email when gateway converts to MMS

murubaba

    I am experiencing a strange issue on my Google Pixel 2 XL. When an email is sent to my TMONumber@tmomail.net in plain text, it comes through fine.

     

    However the exact same email sent with the format set to HTML shows a MMS notification on the device but when the download icon is clicked it does nothing and on the third try says that the message has expired or has been deleted.

     

    My kids school bus alerts are being sent this way and it renders them unreadable and completely useless. I have tried playing around with the APN settings, doing a full reset on the phone as well as swapping my SIM out for a brand new one. Nothing has worked so far.

     

    Hoping that someone here knows what can be done to resolve or indicate if others are seeing the same problem. Please advise.

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