Unlocking Samsung S4

magenta3907712

    I got my unlock code and instructions from a TMobile rep but when I insert the new sim into the phone I am not prompted to enter the code. I have also tried using the "secret menu" using the dialer to get into service mode but it wont allow me to get into any other menus from there. If anyone has any advice it would be greatly appreciated. this is really frustrating.

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