S8 voicemail unable to work

magenta3900881

    Ive had my phone for months now and Ive called several times to set up a voicemail for my phone. The most recent time the lady told me it was set up and ready to go. I tried to set up my voice mail and it said my mailbox is invalid. Does anyone have a solution?

      All replies

      • tmo_mike_c

        Re: S8 voicemail unable to work

        Wow, that's really odd but this is a totally fixable issue. How are you dialing your voicemail? If you try dialing the number manually, do you hear the same error? Sometimes you can reset the voicemail password by dialing #PWD# (#793#). It's a short cut code that can help give the voicemail system a kick-start and let it know that your number is valid. Please let us know if you still need help. Thanks!

        • tmo_marissa

          Re: S8 voicemail unable to work

          Hi there! Just checking in to see if you'd had a chance to look over the steps Mike provided above. How are things going with your voicemail -- did that straighten the issue out for you?