I'm a new customer who joined last month and did the sign up process and ordering over the phone at the 1-800-672-5390 number. I'm sure T-Mobile has warehouses and hubs throughout the nation, but I was wondering do new orders normally ship from the Fort Worth, Texas warehouse? From what I gathered, this looks to be T-Mobile's main return center, which had me worried that I may have received used and repackaged phones, when I brought them new. I'm not sure if there's a way for me to reliably check this information, but I don't like having to do this guesswork, especially as a new customer. I'm sure T-Mobile regularly receives returns and buyers' remorse phones, so I wouldn't be surprised if something like that happened, which would suck to know.
Also, is the packaging and shipping and handling normally this bad? The four phones I ordered came in an indiscreet and very average looking cardboard box that wasn't very layered or thick for protection. For a close to $4000 purchase, I'm surprised T-Mobile did such a horrible job with this. Just shaking the box a little when I received it, I could tell that it went through a lot of shakes and bumps on its journey to me. This is completely unacceptable again given how expensive the order is. Even a $5 purchase I make from Amazon comes in much better and protective packaging than what I got, to ensure that any items aren't damaged when received. So on top of possibly receiving used phones when purchased new, I now have to worry that my phones may have been damaged when shipped to me. Can't really tell at the moment, but again, I hate how I have to do all this guesswork, since everything was outside of my control after I made my purchase.
Why do I have to think or worry about any of this as a new customer, T-Mobile? I would appreciate your thoughts and answers because so far my #Magenta experience has been one filled with distrust and disappointment.