I simply wanted to upgrade my iPad Mini. I called T-Mobile, made an order and assumed it would workout--Nope. First, I was sent a text questionnaire that recorded the wrong information back when I thought I was getting good customer service. Although I was filling in good marks, the system asked about why I was giving bad customer service responses in return. I had to call them to explain that there was a glitch in their questionnaire--they couldn't even get this simple thing right from the start. Later, they sent me the wrong iPad. When I called to get the right one, they wanted a return--no problem. They emailed me a UPS label and I sent it back. I asked them to send me the right one right-away and thought that things were good. Later, I saw an Apple watch order on my account, instead of the iPad. I called them about that and checked on the order. No order had been made but not to worry, a rush order was made I just had to wait for the documents to sign on that business day. Another stupid customer service text message followed. When the documents hadn't shown up, I called them back. I sent the iPad a week ago but they were going to charge me $49 for a new order. Question, "Why did you charge me $155 the first order." Their answer was, "We can't tell you and it's great that you aren't mad." Then they said they would give me a refund in a week, and then we could start the order process again. This process won't end. The same kinds of goofy shenanigans happened with them when I ordered my iPhone 8 and I had to visit a T-Mobile store twice for a total of 5 hours to clear the problem up (they hadn't turned on the SIM card)! I have to be honest, I am looking for another carrier with better customer service that doesn't constantly screw up, waste my time, and give me conflicting answers to my questions when I speak to them about it!
*thread title edited for clarity of topic - Marissa