Hi, I joined T-Mobile not too long ago. Two of the new phones I ordered were the Samsung Galaxy Note 8s. After about two weeks of use, I noticed that on the sides of the phones where the curved edge display meets the frame of the phone, there are thin layers of light peeping through. I've searched the web for answers, and it seems to be a common problem found on many Note 8 units. Here are some sources:
There's no official answer from Samsung in addressing this other than saying it's "normal," which is total nonsense because not all devices are affected by this from what I've seen. The closest actual answer I've actually seen from a Samsung agent is calling it a delamination issue. I've seen a couple of devices that are near perfect and don't have this defect, which is particularly noticeable and annoying when you use your phone in dark settings or have the brightness turned up. It's unfair and totally unacceptable that owners like me have to put up with this annoyance when others don't. I don't blame T-Mobile for this since it's Samsung's fault for their poor quality control, but because I didn't notice this defect sooner and ordered my phones through T-Mobile's call in service as supposed to buying them from a store, T-Mobile overcomplicated my ability to replace or exchange my Note 8s (thanks for screwing over a new customer, T-Mobile). I've tried contacting T-Mobile Support on Twitter about this as well as calling T-Mobile's web and sales department at 1-800-672-5390. T-Force was a lot more helpful than the rude, overseas agent from India I spoke to who, mind you, was the fourth person I had to speak with on that same phone call, and spent half of our conversation screaming in my ear telling me she couldn't hear me when I could hear her crystal clear. She also went through with processing a return, which I specifically asked if she could refrain from doing, since I wanted to better consider my options, but nope.
After all of this, I still wasn't able to find a solution to my issue. I was told that doing a buyer's remorse and returning the phones I got and repurchasing them was my best option, which would mean that I have to wait at least two weeks with no phones before I could get new Note 8s, but since I have to purchase them again, it won't be under the same special pricing that I brought them for during December's Samsung BOGO.
I don't understand why I can't simply exchange them at a nearby T-Mobile store. Can someone from T-Mobile please explain this to me? I would really appreciate it. Because again, I feel really screwed over as a new customer.