Just had my phone # changed, how do I set up voicemail?

bigapplegreg

    Hi, all. I just had T-Mobile customer service change my T-Mobile phone number. How do I set up voicemail for this new number now? I was given this URL:

    https://support.t-mobile.com/docs/DOC-1171

    but when the system answers after I press and hold the 1 key on my basic phone, it doesn't go into "voicemail setup mode", if you will. If I enter my phone number, it tells me that number isn't valid.

     

    I have the Pay as You Go – Legacy prepaid plan, in case it matters.

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