You're right, something doesn't add up. I'm sorry you've spent so much time without getting this resolved. Since you sent a tweet to John Legere, our Executive Social Media team should be getting in contact with you. Are you currently working with them? And if so, did you get everything ironed out?
Hey there! Just wanted to check in here and see how things were going. Were you able to work with our social media folks to get to the bottom of this? I hope so! Please keep us posted. Thank you!