I am very upset and frustrated and there is no way to find anyone who can really address the issue.
I was trying to create a family plan at T mobile with my family.
Since all of our plans( prepaid) finish in the middle of the Jan, so i went to T mobile and asked for scheduling a future time to start the family plan bc i know I’m gonna be busy around that time.
Micheal, the supervisor of the store, said that he can do it. Once he starts submit the future time schedule, ALL of our phone line become no service!
I stayed at the store for another hour waiting for him talk in the phone, at the end he promised me that our phone line will be active in 2-4 hours.
Obvisiously our lines still not working and last four days I spent 3 hours on the phone talking with all the reps transferring me from all the different departments but no one can help because of the system is not allowed them to cancel/change the future date schedule.
The system just reserved / hold our number simply because we want to schedule the family plan starts in a day and ignore what we already have paid for.
We paid our line and it valid until at least the 15th of this month and from the 6th we have no service.
One of the lines is for business phone calls and none of the customers can reach out! we are loss money!
We don’t have phone service of days and no one trying to compensate anything.
It is very intense that every day i will need to call and spends hours to check on the status and they are giving me all the different answers.
How can i file a proper complaint and get back the credit and make our phone works??!!