Oops, It's V.1 not V.2
Hey there! After years of flawless support from this trusted CellSpot, it's a bummer to hear that it's gone haywire suddenly. Taking a look at the steps for this specific issue, I think you're right on track --
- Have customer contact their ISP to ensure ports UDP 500, UDP 4500 and UDP 123 are opened and to have the device placed in a DMZ.
I see what you're saying though, our information doesn't offer up any additional details pertaining to FTP, etc.-- if you've already worked with your ISP to complete the above, and the issue's still not resolved, I think at this point your best bet is to Contact Us so that we can check back end provisioning, and potentially get a replacement on the way to you. <3 I'm sure swapping this bad boy out after several years isn't ideal, but we want it to be working for you!