Branched from an earlier discussion.

Tmobile customer service

magenta3802558

    Tmobile customer service associate "Petrell" is awful at her job. She even went as far as hanging up on me. I even recorded it. Cant wait for it to go viral if no apology is issued. Am not trying to get her fired. Just apologize.

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      • tmo_chris

        Re: Tmobile customer service

        Hello magenta3802558,

         

        I am so sorry to hear that you had a poor experience with our care team This is definitely not the standard of service we want to be providing to our customers. I am going to send you a private message so I can gather some additional information from you so we can figure out what happened.