I am a new T-Mobile customer. I have to say that our switch from Sprint (more than 15years with them) was not a great decision after all. When we initally signed up with T-Mobile there were things that were promised and the transaction was not handled with complete integrity by the T-Mobile store in Raleigh NC off Trawick Rd. First, the initial setup of our phones took 2 days; now this bothered me, but I I didnt complain because I felt as if we were putting ourselves in a better position. I eventually had to take both the old phone and new phone home and transfer information myself. Secondly, the rep stated that we would be able to upgrade our phones at anytime, which we found out was not true after we went to a TMobile store to upgrade a device and the store employee in Fayetteville, NC Mall looked at us with disgust when we stated what we were there for and rudely told us we couldnt. Lastly, when we initially signed up for T-Mobile, the rep told us she was GIVING us a bag of goodies. We didnt ask for anything beyond the upgrade feature and the ability to get 2 lines for a great price. Little did we know that the bag of goodies were not free. We left Sprint, whom we never had any issues with< to come to T-Mobile to decrease our bill to only end up paying more with T-Mobile than with Sprint.
I tried to call T-Mobile customer service and they WILL NOT help us out. I know that getting out of a contract is not easy and I havent tried to get out of the contract. I just want T-Mobile to make this right. The goodie bag is a waste of money. Why would I setup a payment arrangement for a case and phone screen protector? That doesnt make smart financial sense. I am upset that I didnt pay more attention to the deceit by the store. And I more upset that everytime I have tried to contact customer support that just say go back to the store. Believe me I would if it wasnt 2 hours away.