Welcome, becdach -- I'm sorry to read about this activity on your account! This sounds like a huge deal and something that we want resolved ASAP. I just noticed your post on a resolved thread, so I'm sorry for the delay. Have you been able to reach out and see if there's been any word back from the fraud report that was filed for your account over the past few days? Have you missed any calls from our T-Mobile team? How long ago was the report created?
I have spoken to many T-mobile people about this. The last time about 3
weeks ago I went to the T-Mobile store in Corona CA. They called customer
support and told me that this issue is now in the hands of the fraud
department and will be resolved by the next billing cycle. No one has
contacted me about this and the problem was never resolved. I was told my
account is on hold for 30 days to avoid suspension of service. I don't know
what else to do, I can not believe is taking all this time to get this
problem resolved. Please get back to me or call me, my cell phone
Yikes, becdach -- this is a little longer than a typical fraud investigation takes to complete, in my experience.
I removed the number from your post -- our Community is a public user forum, so we don't want anyone to snag your personal information and use it to spam you. We're also not able to review customer accounts from here; since this isn't a secure platform to verify your information. But this is definitely something that we want to get to the bottom of with you. If you reach out to our T-Force team through Twitter or Facebook, we have a method of authentication through those channels that can help keep your info safe. Once we've verified you, we can open up the account and get you a status update on this. I'm sorry to ask you to reach out when I know you're already going through such a trying experience, but we want to make sure that this is being resolved and worked on; especially if you have a hold on the account pending the resolution of this issue.
Please keep us posted on how it goes!