please help!

magenta3760689

    i have lg phone that called for update. thought it was good to do last night. message said don't uplug usb..... did not have it connected to usb. left it alone all night. this morning phone is completely black. nothing happening cannot turn it on or off. WHAT IS GOING ON????? HOW DO I FIX????? CANNOT USE PHONE AT ALL.............................................

      All replies

      • snn555

        Re: please help!

        Which exact LG phone do you have? It's quite possible that because you did not have it plugged in the battery died during the update installation process. If that is the case your phone may be corrupt and unusable. With more information about which phone you have we may have more information as to the next steps otherwise you would need to look at speaking with T-Mobile or LG about warranty or repair.

        • tmo_marissa

          Re: please help!

          Hey there! Just wanted to check in here and see how things are going. Which model of LG phone were you using? Have you been able to get it to power on? When you plug it into a charger, does anything happen (vibration, etc)? Please let us know how you're doing. Thanks!

          • snn555

            Re: please help!

            If you happen to have LG Bridge or LG airdrive on your PC if you have a PC you might be able to plug the phone into the PC and the app on the PC might find the phone and you might be able to do an update recovery. It's a long shot but why not?