I am literally about to blow a gasket. I have NEVER been this furious in my life!
I called T Mobile a week ago to join and switch from my carrier Republic Wireless and the guy on the phone was very helpful and ordered the Sim card from the phone for me. I am bringing my old phone to T Mobile.
I wait a week for the Sim to get here in the mail. When it arrives I am excited and think, "ok, this will take 30 minutes and I will have "unlimited" data". Haha, yeah NO. This was about 3 days ago and I am still waiting to switch. I switched my phone number over to T Mobile from Republic Wireless and was told it could take up to 24 hours. I wait 24 hours, nothing happens. I am then told that I have to wait 72 hours for a credit check, I wait 72 hours, nothing happens.
T Mobile gives me 30 minutes of texting or calls while I wait for my phone to switch to T Mobile, I blew through that in the first day of waiting because I had to contact customer support. This means I have no way of contacting support because I cant call anyone!!!
What in the hell is this? I can't even log into my account, because I don't have a password, and when I try to reset the password it says that it will send me a verification code for free. Guess what? I DON'T GET ONE. So I can't login to my account, I am not even sure if I have one, but it says I do, and I can't call support because T Mobile has a totally a$$ backwards process and blew up my 30 minutes. Now my number is switched to T Mobile and my other carrier cut me out, which means I have no service and I have to go through the headache of switching back, moving my number back, or wasting my money on a different carriers sim card and going through this crap show again.
I swear if I am looped back through some foreign Malaysian support again I am totally done with T Mobile. I cant take this anymore. It is ludicrous that I am still waiting this long and I have no service.