I spent well over an hour on the phone today with various T-Mobile Reps over a situation that is still not resolved. I placed an order for some Note 8 accessories, gave my credit card information and signed the EIP document. That was on January 2. Here we are on January 5 with me being transferred to five different Reps, three of which could barely speak English, telling me my order was never completed because I did not sign the EIP form. Now, I have an email stating that I signed it. Heck, I could go into my documents on the T-Mobile Website and pull out the signed document, but somehow or another NO ONE at T-Mobile believes me. I even spoke to a manager who only gave the idea of me physically going to a store and starting the process all over again. Now, a little bit about me....I'm Active Duty stationed in Missouri. I don't have a lot of time on my hands. I have to answer to a higher authority with more rank than I have whenever I do some running around outside the range of my duty station. T-Mobile stores, the competent ones, are not in abundance in this State. You literally have to drive some miles to find a decent T-Mobile store. The one store the manager connected me to stated that he could hold some of the accessories for me but the rest would have to be back- ordered. Which means me driving back to a store that's out of my range with me going away soon. I was frustrated beyond belief. I could print out this signed EIP document and fax or email it to the rep, but that's not how T_Mobile does business. So now I have to search elsewhere to get my accessories because T-Mobile can't resolve my issue. This is just plain horrible.