It's a bummer that we're meeting on these terms. I appreciate you sharing your experience even though I wish we left a much better first impression. I double-checked the offer because sometimes we have some stellar deals that would include everything you first mentioned. While I understand this is what you were told over the phone, the promotion does state that it cannot be combined with the carrier freedom offer. You stated that you have four lines with us. Did all of those four lines upgrade with the BOGO offer or just two?
As mentioned in my original note, the dual program was still going on when T-mobike signed me in. I know of friends who have got bot h bogo and carrier freedom. I can give names, telephone number and bring them in a call so we can compare to their account.
I want T-mobile to send me the recordings of my first conversations with them on Dec 21st. The conversation was recorded and so we all can get the truth. Why am I being promised something to sign me up and offered half of it. Ok, let T-mobile apologize and let me know how else they want to compensate instead of only one program.
To answer your question, I have 4 lines and they currently have BOGO on 2 of them, which means I would pay for 2 phones.
What I prefer is for T-Mobile to offer carrier freedom for my 3 phones from AT&T (713614XXXX; 713614XXXX; 713614XXXX) and if they cannot give BOGO as well, then please offer some other way of compensation (like debit card) to offset my loss.
*edited to remove personal information - Marissa