Hey there, sbellue85326, and welcome to our Support Community!
Wow, you've been with us for over a decade at this point, thank you! Sadly, it looks like you've run into an issue that has you looking at different carriers. I'm truly sorry you were given the run around. I'm sure there are a lot better things you could have done with your time rather than spend it on the phone. While your account may not have enough available credit to upgrade four phones of your choice at the same time, you're still able to utilize the JUMP! feature which includes insurance on top of upgrading after a specific period of time depending on the specific JUMP! feature you have. Again, I'm so sorry you were treated in a way that conveyed that we don't care about our customers because our customers are #1. What type of phones were you looking to upgrade to?