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We would need to know the exact plans you were on and what you switch to and what features and Extras there were on both plans as well as are the phone payments and any insurance being included with that price?
The basic T-Mobile one plan is $120 a month total for two lines. If you were to add on a $30 phone payment for two lines that would be 180 and $200 if each line had insurance. If you got the T-Mobile OnePlus plan you would be paying a little extra on top of that for even more features. So it's imperative to know exactly what plan and phones you got unless you got plans only and did not get new phones.
But basically two lines of T-Mobile one is 120 total.
Welcome, Maggie, and thanks for posting in our Community! snn555 is right -- to dig in here we'd need to know some more information about the family plan that your lines were placed on together and whether or not you have added additional features, device protection, or equipment financing plans. If you don't mind giving us a few details we'd be happy to try to work through this with you!
Additionally, if you'd like to work with a team who can view those account details, our T-Force support staff are available through Twitter or Facebook -- if you just click on either of the links on my badge below this post then you can reach out to us there for account help. <3 We'd love to make sure you have a good idea of what to expect, and are super sorry for any confusion so far!
Hey there! Just wanted to check back in here and see how things were going for you. Were you able to reach out to T-Force so that we could take a look at your account details and try to get to the bottom of this? Please let us know how it went! Thank you.