Ouch -- I'm so sorry to read this, magenta3192813. We're not able to access customer accounts from this public user forum, so I can't speak to how our review of your account was so mistaken initially over the phone; but I do want to universally apologize for the experience you had as a result. I am so sorry that you went into the store expecting one thing only to be told something different -- that's not an experience we want for any customer.
The required down payment for equipment isn't a sliding scale; so it's not something that we're able to manipulate to change what the system is asking for. I know it's been a few days since you posted this -- I sincerely hope that you were able to reach out to our T-Force team through Twitter or FB so that we could take a look at your account and see if we were able to get to the bottom of the account issue once and for all. For our part; we will definitely forward your feedback -- we need to be as thorough as possible when reviewing accounts and setting expectations so that our customers aren't disappointed in this manner. Thank you for taking the time to post about your experience here -- I wish it had been a better one, but we appreciate hearing from you.