Welcome, magenta3603555, and thanks for taking the time to post to our Community. It sounds like you put a lot of effort into checking on your #GetOutoftheRed submission, and based on the devices you're bringing over it seems like you'd be a great candidate.
It's a bummer to read that your call yesterday was complicated by multiple transfers. Was our promo team able to advise what happened to your original final VZ bill? I'm glad to read that you were provided with an email address to resubmit; I know this is an escalation process that's not an option in all scenarios, so that's great -- but it sounds like we could have done a better job of getting across how important your issue was to us; and I'm sorry that didn't come through.
You're providing valuable feedback about a reply email. While I know these types of inboxes aren't manned 24/7, and submissions are reviewed I can see how after reaching out previously and then finding yourself in this situation, a simple auto-response would go a long way towards offering some confidence that your upload went to the right place -- we can definitely pass that on. I sincerely hope that this is on the right track now -- do you have the number for the promo team so that you can reach back out to them directly to check back on the re-submission?