Switched providers, unable to access T-mobile Online and stop auto-payments


    I got a new phone and ported my t-mobile number to Project Fi. Now I'm unable to access my t-mobile account to stop the reoccurring payments for my previous prepaid phone plan. How can I stop getting charged by T-mobile for a service they are no longer providing me without access to my account?


    Whenever I attempt to log into my T-mobile account, it asks for my phone number which it no longer recognizes and throws an error message. Without a phone number, customer service also doesn't seem to able to locate my account and I don't have access to my statements without my account. It feels like I've been locked out.

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