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I would think that your service date would begin the day you signed up and became a customer not necessarily the day you activated phones. In that line of thinking you were already a customer before the promotion began. It is in theory possible to send everything back and pay all of the restocking fees. But then you would be out a lot of money. Plus the new promo would be for new customers for which at that point you are already a customer. But that is the nature of promotions as they begin and end and timing is everything. I wouldn't say that TMobile wouldn't make an exception especially for someone with multiple lines however that would set a dangerous precedent for all other people who got in to Tmobile a day before a promotion began the next day after.
This is a tough one. Sounds like the timing for the promo was just missed in your situation which does happen unfortunately. I can't promise we can make an exception, but our Care team is the group you'd want to talk to as they do have account access.
Hey there! Just checking in to see how things are going. Have you had a chance to speak with our care teams yet?
Howdy! We wanted to touch base again and see how things went for you with this. Were you able to get in touch with Business Care?