I AM LOOKING FOR SOME HELP!
I went into Tmobile at Time Square on 12/24/17 to purchase 2 Iphones for their BOGO deal. The sales person, Jorge, said they do not have them in stock and I will have to go to another store to purchase them. No offer to find a store, see if they have them in stock or to order them and send them to me. Nothing about this offer expires so let me help get you something since this is what you came in for. Being from out of town I had no idea where to go. So I went online that evening to figure it out and it said to go to a store or log in online. I logged in online and it wouldn't process. I checked T-mobile website to find someone to call they said they do not open until 8am. I called first thing on Christmas morning to get this taken care of, they tell me the offer expired the day I went in the store to buy the phones. I speak to 3 different people as this is unacceptable because I went into the store to purchase the phones when the deal was advertised, get a whole bunch of I'm sorry's and i understand, we are not the store/retail location, they do things different than us. No one can explain why I got snubbed and turned away. They tell me another manager will call me in an hour! That was a lie as over 24 hours later no one has called me!
Mind you when I walked in the store I first approached Carlos S who seemed uninterested in helping me and passed me on to Jorge as he said he was not a sales associate but his name badge said manager. I guess the manager was too good to help me. I proceed to tell Jorge my goal for the day and he said I will have to go to another store. THAT WAS IT! Even though I tell him and Carlos these are gifts for my two sons who were with me. I have never believed when I heard people getting turned away in stores or not getting service because of color but now I experienced first hand and it is so not okay but for some reason TMOBILE thinks it is!
I as a black woman went into the Time Square Tmobile store, supposedly signature store, with my teenage black sons to buy 2 $1600 phones and got turned away! The sad thing is we were so excited to go to this store because it looked so awesome and we thought we were going to have a Tmobile experience like no other since it was located on Time Square so close to 5th avenue and by all the shopping. Boy was I wrong! When I call to get help it's just there retail and different, you should have called sooner! There is nothing we can do. Not only do I get discriminated against you ruined my children's Christmas because your managers and sales associates do not understand Customer Service. Now I have my sons asking me questions as to why we didn't get help when we were standing in the store. I don't even have an answer! And now Tmobile on the phone wants to tell me it's my fault! This non service and discrimination is unacceptable!
So Tmobile community I am reaching out to you because I need help in finding T mobiles corporate address and phone number. I need legal help and need to find another carrier asap!