First of all,
I've been T-mobile customer(line) for past 3 years under my cousin's account.
But my cousin is reluctant to change the plan - so I volunteered to create new T-mobile account.
Also I brought in 4 other family members + 5 friends from AT&T to make 10 lines.
Why 5 AT&T ready to move in this? Yes for good BOGO offer.
Also it is for fair and good plan for unlimited.
It all went after lot of hurdles to add lines and purchase phones.
I was always ready to open with FULL payment or 99% down payment.
Why i'm 99% down - BOGO offer is eligible only if EIP?
Why the heck? I do NOT understand.
After getting 10 lines into account and 10 phones since 12 noon PST.
Lot of troubles and the order did NOT go thru - after hours and hours of customer care.
Finally I narrowed down to know that my Last name spelling was incorrect in account.
I had to run to nearby store @ 5:20 PM PST since physical ID verification required.
They added and recommended that I get waiver of shipping charges if I place online.
So, I tried placing order online- it did NOT go thru.
Then customer care came online and ready to help - finally @ 7:47PM PST.
But I STRONGLY feel the representative is less skilled.
The representative promised to help but she ordered 2 lines at a time for 10.
The rep hit first 1-n-2 with ZERO down and 3-n-4 with ZERO down and 5-n-6 with $x down.
The rep promised to call back 8:20 to address for 7-8-9-10.
But the rep just again pacified and promised to call back without definite time.
The rep did NOT call back and made me to wait forever.
Every customer care call was keep forwarded.. forwarded.. @ 9:30PM PST - the last rep said
it - time already elapsed :(.
Now all promises to the 9 lines along with me in trouble.
We have to fight for 6 phones with 10 lines.
Who caused this trouble?
- Tmobile ONLINE software is NOT clean and helpful
- Tmobile representative is NOT helpful
- Tmobile plan mentioned the EIP as must criteria - why NOT this offer eligible for FULL payment
It really sucks
The other solution is to dissolve this group and let the 5 lines on AT&T to go without porting.
But I cannot go back. I put forward close to 48+ hours effort to pool in.
I will NOT give up.
T-mobile will get the service for 10 lines and continue just like my previous cousin's account
(10 lines for 3+ years under 0673-primary - now with 8 lines since myself and one more moved out)
I wish T-mobile comes back and resolve.
Infact tried with chat as well for past 2 hrs - all are BS and screwup - decided to move on..
Share your hell experience!