Was told my prepaid balance would be refunded when I converted to postpaid

magenta3573991

    Was told my prepaid balance would be refunded when I converted to postpaid. One of the reps said he's put in the request for this to happen and  that the refund would come a few days from now. The next rep told me that this was not possible. I spoke with 6 agents to get my service converted over to postpaid. Why does it take six agents to do such a simple task, and why can't they get their stories straight. Where is the prepaid refund promised? Thanks

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