So until last Monday my phone signal was working great. Then Monday evening the phone signal started acting up when I was at a friend's house. The data started going extremely slow(on LTE), and I was unable to connect to any phone calls at all. Also I was having anywhere from 3-full bars the whole time. Then later that evening I drove home approximately 36 miles/40 min away, between all 3 county's in my networks market (from Palm Beach County Florida, to Miami Dade County Florida and passing through Broward County), with majority of my driving being on Interstate 95. When I left my friend's house taking the ride home, the phone signal switched over from LTE to regular 4G before I even got on the highway. Then when I was on the highway and the signal stayed the same the whole entire trip home, including inside my house. So I was unable to get off regular 4G.
I was eventually able to get my service connected back to LTE. But since Monday evening it still seems that the LTE is kind of slow everywhere I've been. Things are just not the way they have been for a very very long time prior to Monday evening(calling and data wise).
Even at another friend's house in my same county. I don't even get 1 MB upload sometimes. I get 0. whatever(doing a speedtest.net app speed test). Which it used to be blazing fast and I can even use my hotspot for Netflix, and it loaded in an instant in HD. Now I can't even load it at all. when I do they're coming in at 240p and stays there for the whole entire movie or show. which this has been ongoing for at least about 3 weeks now. Even my friend has T-Mobile who lives at that house and he's telling me the same thing, which is an everyday occurrence for him.
I know for a fact this has nothing to do with my service throttling, as I confirmed this with my carrier T-Mobile(specifically for this). Which they told me my service is not throttling at all. Plus I have the "highspeed" package from T-Mobile that it even states as part of my plan that the internet does not throttle ever. They recommended that I get a new SIM card based on completely based on revisioning me off and then on the network.
But I've done some research and saw on T-Mobile's website forum, and the down detector website that since Monday that there's been issues, even people writing up, that it's occurring in the same area as I've been that they are having issues. It also seems to be a nationwide issue as I've seen that Hawaii, California, New York, Florida and a few other places were having issues as well. But when I called T-Mobile they claim there's no issues when they're clearly is. Even if I were to get a whole replacement phone, or a new SIM card I still believe the problem was still persist due to the fact that it's a signal issue not a phone and or SIM card issue here. As other people are having this issue as bad as me and also reported it. Plus there's been a spike of people reporting outages at least according to downdetector for T-Mobile all over the country, just in the past 24 hours. HhSo I would look into this so we can fix my service along with other people in the country. Instead of just letting this problem persist and I have service correctly.