So I've been a loyal T-Mobile customer for over a decade now and figured that over time, the service would get less shoddy and T-Mobile would become quite a reputable company. Oh how I've been so wrong and continue to be the laughing stock amongst my friends when it comes time to stream a video or song or look something up.
In 2017, over a decade of being here and I am still getting the infamous "full bars, LTE" with NO SERVICE. It's so bad sometimes that I can't send iMessages, can't Google anything, or even Speedtest my connection. This is all from a iPhone 6S (purchased 2 years ago but shouldn't be the problem..). Obviously I reset the connection repeatedly, just to come across the same results of 3-4 bars, LTE, and nothing working. I usually end up getting so impatient that I reset my phone in hopes that it'll reset the connection and it usually fixes it, but I shouldn't have to reset my phone each time the connectivity sucks.
I write this from Queens, NYC, where you'd imagine the service to be impeccable (or at least close to it), to state that the connection in Queens is consistently wrong (in terms of strength indication) and slow. And no, I'm not underground or in a huge building, I always experience these problems outside (not restricted to Queens, Brooklyn included). Inside my house (Queens/Long Island border), the connection is really bad as well but thankfully I have wifi, or I would've switched carriers out of rage years ago. I am seriously considering switching to Verizon as I've never seen anyone with Verizon experience this problem in the past 15 years.
Can someone please explain to me how there are times I get 0.2 mbps download speeds (and THATS LUCKY because it usually never even connects in these situations) with 4 bars and LTE in NYC? Is there any way to fix this within the settings of the phone or something, which sounds highly unlikely? Or should I just switch carriers now?