Mis-sold by customer service: Verizon Phones not compatible with T-Mobile

casiokid

    Last week I signed up to T-Mobile via phone, was told that T-Mobile would pay off the remaining balance on my two Verizon S7 phones, and that I could use them with no issues on T Mobile. Once I ported the numbers over I found out this was not true, at all: I used the APN settings, but the network performance on the phones was dreadful. I understand that certain bands are locked, making the Verizon phones virtually useless on T-Mobile.

     

    All I want are phones that will work on this network. If I could trade in my two S7's and get T-Mobile S7's I'd happily do so. Can anyone help?

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