We got IPhone 8 plus in (close to) a BOGO offer from Costco on November 18th 2017. We added two new lines to one of the existing T-mobile one family plan. I called the customer care to verify and they gave me a new Promo code to use in online form. I submitted the promotion attaching picture of receipt with two IPhone 8 plus boxes and the letter received from Costco on November 23 2017.
I was checking the status regularly but just out of the blue on December 11 2017 nothing is returned at https://promotions.t-mobile.com/OrderSearch . I called the T-Mobile support team which takes care of promotions and they confirmed they can see the Promo being requested around November 23 but they cannot track the request. It’s frustrating to know there was neither email alert nor a phone call on whether and why the first request was and if it was rejected (however I attached all required documents). Initially, support representative asked me to resubmit the request in next 24 hours mentioning some deadline and when I called them again this other guy says he’ll need 15 days to check what happened and he’ll get back by January 2nd 2018.
((What in the world!!!()
I don’t understand if it was a bug in their system (in these modern times losing an information is a serious flaw in the system) or if I was hit by some scam.
Anyways; I resubmitted the request as I was told and next day when I track the status of old request I see it there and I see a new request status as well. Again a bug? And now the old tracking number has the new submission date or should I say my requested promotion was just delayed by a month by some bug in T-Mobile’s framework!!!