The T-Mobile Website Gets Stuck When I Try to Pay My Bill

smartphonedragon

    Hi-

     

    My mother and I have been on T-Mobile for the past couple of years, and have always paid our bills on the T-Mobile website. However, in the past three months, we both have been having trouble with the sight when it comes to paying our bill.

     

    When we click on "Pay Bill", a grey page pops up when a pink circle that spins (as shown below), and then the page is stuck there and is unable to move onto the next screen so we can pay the bill.

    tmobilestalled.png

    I have been able to work around this by paying on my phone instead, but my mother has not. Is there anyway to fix things on our end so the website works properly? Are there other ways for us to pay our bill?

     

    Any answers on this issue would be greatly appreciated! Thank you.

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