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It sounds like you were on a chat or call with a rep. If you were disconnected during either you can resume the chat or call back and you should be asked if you are calling about the same issue as the last call.
This is is a customer forum so we wouldn’t know exactly what the issue was you are having.
However feelnfree to to ask us and maybe we can help.
Hi there! Just wanted to check back in here and see how things were going for you! I'm sorry to read that you were disconnected. We're happy to offer our help here if you'd like to let us know a little more about what type of device you're using and what's going on with your phone!
Did you get the issue resolved?