I am at my wits end with TMobile and inconsistent texting.
To my knowledge I only have an intermittent issue receiving texts, not sending them. Senders have never told me that they receive a failure message and I never have received one either.
Often times I’ll either not get a text at all or get one in the middle of a group text string.
It’s occurs from people on AT&T, Verizon, and even T-Mobile networks. I’ve provided TMobile with screenshot examples as well as date and time stamps of occurrences.
It started when I upgraded my LG G4 to an LG G5. From that point I went through 3 G5’s because T-Mobile thought it was the phone, I even contacted LG but that was a worse experience than calling TMobile. After escalating with T-Mobile I was able to jump to a G6 and proceeded to get a replacement for that too. I was then scheduled to get a Samsung S8 due to the issues I was having but after reading T-Mobile’s forums and realizing this is occurring to customers with Samsung and iPhones, I didn’t think it was related to LG and opted to go with the V30, which I have now and is experiencing the same issues.
Steps I’ve taken:
- Replaced SIM
- Adjusted APN (per T-Mobile)
- Shut off Wi-Fi calling
- Factory defaulted more times than I can count
- Tried Textra
- Run the phone stock with no launchers or additional apps
- All phones have not been rooted
I feel like every time I call I have to clarify that I’m a telecom network engineer (not on the cellular side) and I end up sounding like I’m being arrogant by even stating that, but I’ve gone through just about every troubleshooting step I can think of. I’ve never come across angry and have asked to talk to one of their engineers to discuss records and if they see the texts I’ve referenced, but I am never able to speak with one.
It’s to the point now that I’m considering just finishing out my contract and moving to Google Fi or something else. I’m a huge fan of T-Mobile but this is going on 1+ years and it’s so inconsistent that they never find an issue.
Does anyone have any suggestions or similar experience?