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So I want to ask a few questions so I can have some more info to go on. When you are unable to access the internet what does your phone show in the top right corner for signal. Is it 5bars of LTE, 5bars of H(4g) or is it something with a E beside it? If your phone does show LTE for example I would recommend running a speed test to give everyone on the forum a better idea of the quality of the LTE connection. I also wanted to ask if this is happening in a specific location or everywhere that you take your phone?
Sorry so many questions I just need some clarification to help you best.
I just get 4 bars max, no letters. And I can't get Internet anywhere, even though there is coverage or should be, and I selected my t mobile APN.
I should point out that even though I can easily call and text, when I search for network providers I can't find T mobile, only US Cellular, Verizon, at&t, and Iowa Wireless. Don't understand stand why since according to t mobile there is coverage here.
Where are you located exactly. If it is Iowa than T-mobile has a roaming agreement there and it is not native coverage. This would explain why you might not be getting data since I'm not sure if that phone supports the roaming partner. Do you know of anyone else with T-mobile in the area? Is there a store you can visit to test the connect on a display device?
T mobile was very deceptive. Their coverage map said they did in fact cover Cedar Falls. Only now did I know they had to partner with US Cellular. Tried selecting US Cellular as my network provider on my phone but it didn't work.
No point. Have to port this number somewhere else now.
You see, I have no car, no one to help give me a lift, and the Uber app obviously needs internet, so it would be difficult to contact them for a way back home. So basically travelling around Iowa is extremely difficult for me. So I had to do all this online. And due to certain anxiety reasons, I hate talking on the phone. Tried signing up with at&t, but they force you to go to their store. Again, no way to go to the store and back.
These providers really need to follow the example of every other provider on the planet, like in Europe. You just buy a sim, and you're good to go.
I'm really sorry about all that and lucky for you there is a provider like that. Straight talk is one of them and then you can take advantage of any of the big 4 carriers.
Im scared to death I may have made a huge mistake- I have been with ATT for 20 years and just switched to T mobile last week.
two still use old phones and two are new phones with TMobile.
three of the phones have been having trouble accessing internet indoors at locations that were 100% accessible with ATT
At first TMobile said they cant guarantee same performance with the old phones, but its happening with new phones too.
PLUS, when you sign up, they never mentioned our ATT phones (less than 7 months old) might not perform as well.
Old phones IPhone SE and Galaxy 7 Active. New are the iPhone 8, but apparently shouldn't make a difference.
Im so scared i spent all this time and money, the first major move away from ATT in over 20 years and now to save $40.00 per month I may have lost quality service.
Anyone else have problems connecting with internet?
I went to Dr visit yesterday, and when I left the office 6 text messages immediately uploaded.
Same phone, different carrier.....
First let me start by saying that the best way to get the attention of all the users on this forum would be to create your own thread since this one has been marked as resolved. However, I will do my best to help you anyway I can and hopefully this will get bumped up so others will see.
So first I want to say there is no reason to be scared. Your not tied into a contract or anything unless you our in a installment plan with them of some kind. Even then their is usually a grace period in which you can just give them their stuff back and leave. That being said I would like to help you find a solution that works for you since generally speaking $40 bucks a month is a lot of savings especially in the course of the year. Of course if T-mobile isn't the right fit I can try and help your transition back to AT&T be as smooth as possible.
A feature that is generally available to all T-mobile devices is called wifi- calling it allows for you to use a wifi connection to place your phone calls and texts over and is very handy for locations in which service is spotty or non-existent. I recommend using it at the doctors office if they have wifi available. I also suggest that you refer to T-mobiles coverage map to ensure future locations have service. If they are supposed to have service and don't you can call in and report the issue. I also want to add that T-mobile is not necessarily responsible for the coverage you receive in buildings as their are to matter factors that can effect weather or not you get a signal. If you live in a area without band 12 in place then it would explain why indoor coverage is so poor for you since transitioning.
lastly and Ideally having the latest equipment on any network is optimal for the best experience. However, the phones you have listed should all fully support the current network unless you live in one of the markets that has band 71 for coverage or has a roaming partner for coverage.
I hope some of this info helped and if you have any questions I will do my best to help.