Check Payment returned

magenta3489175

    My phone bill hit my account before my direct deposit hit my account. As a result the bank returned the check payment I made toward my phone bill. My question is this, I know most companies will resubmit a payment returned for nsf at least twice. If t-mobile one of those companies?

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      • snn555

        Re: Check Payment returned

        If you have autopay then I believe it is only tried that time on that day. You’d have to call T-Mobile to arrange a manual payment perhaps to keep the account current. That’s the safest option I can think of.

         

        You can can also catch T-Mobile on Facebook or twitter or even stop by a store. But a call or store might be the fastest and most assured methods.

          • snn555

            Re: Check Payment returned

            So seems another attempt would be made sometime at some point on some day unknown......so you COULD run into another overdraft issue. Best to call and make arrangements.

            1 of 1 people found this helpful
          • tmo_amanda

            Re: Check Payment returned

            Hey, magenta3489175!

             

            Welcome to the T-Mobile Support Community; we're happy to have you around here! I'm bummed to hear about your situation. It sounds like the timing of the payments and your direct deposit was a little off. Once an AutoPay payment is attempted, if it isn't successful, we'll attempt the payment once more within 5 banking days. Please let me know if you have any other questions.