It seems T-Mobile's support (Philippines) is worthless - but that is all you get when you dial 611 (or the 800 number for TMobile - even in the middle of the day in the US (EST). I am not anti-anything except I am anti-NOT GET SUPPORT AS I CANNOT UNDERSTAND anything you say from the Philippines!.
The prior support (when I did get through) lied to me about making phone calls on a Samsung Gear S2 watch,
I have and bought through TMo a SS Galaxy S8, a GEAR S2, and a Apple iPAD mini3, all serviced through TMobile at (somewhat) increased prices than the street price but with monthly pmts, I guess it is OK --WRONG -- I always made calls in the past on my Watch-Samsung Gear S2 (in the standalone mode not with the paired SS Galaxy S8 Phone nearby (again, when set to standalone mode). All of a sudden the calls are failing, service restricted!
I had a problem with the Watch some months back (Samsung Pay re-cycling app constantly crashing, and not working when I go to pay with it)
....I did this partly as I wanted the "bonus" crap--never again as the reset removed all the "points") as working with some TMo support in Texas for the GEAR S2 watch, they wanted me to reset it -- I did. Then I get no more calls on the Gear S2 --
Then this DIGITs comes, and when calling for Support on the same ongoing watch issue, they change my plans, tell me I save money - WRONG NO I HAVE A DOUBLE BILL (I checked and double checked -- do not owe it I pay in full every month for all). So what the heck with that?
Then at the same time as billing issue, the next time I see someone I know that ONLY has My GEAR S2 watch phone number, they says they have been trying to contact me for a month or so (since the reset the Texas TMo rep. had me do) and could not -- no message no nothing (they did not have my phone number, I am a serial entrepreneur). So I call ALL the others who only have my GEAR S2 watch number (different than the S8 phone's number....Reason: certain ppl get the watch number ONLY..) and it has been failing to connect calls for some time (I changed the settings from one $25 plan to another $25 plan just now-see if it works).
So, the worst is Try calling TMo (611) SUPPORT and I cannot understand a word those in Phillipenes say. I ask for USA support. They say they cannot "guarantee the US-based support" (WHAT?). This has been going on for 2 -4 days now. About to dump tmobile for breach as I did a text chat and laid out all the basis they are breaching --- to make sure I win *(in court)*
Just now 12/5/2017, I log into my account and make some changes to the Phone S8 and the GEAR S2 that were not there before (S2 seperate number, but I have always had a separate number for the GEAR s2
This also impacts the DIGITs stuff - got it but never used -- Now I see it is off---do you try to scam ppl TMOBILE? My account is screwed up, billing me double charges(as I paid my Bills in full every month) as I see a $300+ balance when it is actually half that in real terms (I did the math) .
So, and they have screwed up my phone loosing approx. $3k in work as the GEAR S2 issue the ppl could not contact me ! And double my bill in an error
AND I CANNOT TALK TO AN AMERICAN SUPPORT PERSON DESPITE DOING SO FOR 3-4 days now -- even the call back is the Phillipenes --
I text them (Tmobile) hoping to get USA based person on TMo support to resolve these issues - Nope. They cannot "guarantee it
Sad, but true I am looking at the other cell phone companies for new service and port my number over to them - I am paying and not getting service and cannot resolve the billing, nor watch, errors
Any suggestions community? I am sick of dealing with them -- too stupid to know we need to speak ENGLISH !!