On Monday night I went to Costco.com to order a Note8. I submitted my credit card and signed as equipment agreement. I then was emailed that few dew equipment agreement was received and there was an order number for my purchase. When I clicked on the link to check pending order there is no order for me. I called Tmobile customer service on Monday night to inquire, and they had no record of my order even though I had an order number. I was on the phone with a guy who after 20 minutes and him supposedly talking with Costco reps, he finally told me that the Costco Reps wanted to speak to me. He transferred me and I was on hold for over an hour. I was wondering if they were already closed for the night. So after an hour, i had to hang up. Then yesterday (Tuesday) after work I called Tmobile again. They transferred me over the course of over an hour to 4 different reps. They never did find my order. And eventually told me i needed to talk to Costco Wireless Svcs. It feels like this is the first ever Costco/Tmobile online order. Costco rep said he wasn't privy to my account info and that when the order is placed, Costco takes the order (so I get Costco benefits) But then my information is all turned over to Tmobile.
So with all that being said, I ordered another phone thru Costco last night. I received equipment agreement letter and a new order phone. When I try to look for my new order it isn't anywhere to be found!
So I now have 2 order numbers but they can't be located. I don't know if I've actually purchased 1 phone, 2 phones or no phones!?
I'm frustrated that Costco and Tmobile aren't familiar with how this process works and gave me no answers.
Any suggestions as to what I should do now? I feel like I'm in a wait and see position right now and I don't know for how long.