LG Stylo 3 plus - screen time out setting makes no change

vsheetz

    Two new LG Stylo 3 plus phones.  One works fine, the other does not.  The screen timeout is about 10 seconds - changing the timeout to any other time or never makes no difference.  Very annoying as one must continually re-awaken the screen.  The other phone changing the timeout setting works fine - no problem.

     

    Suggestions?

    thx!

    Vince

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