Happy Friday, magenta3264673!
As mentioned in your other post, I assume that you're using a HTC device because you're referencing a "secure box". From looking at HTC's site, if you're locked out of your secure box (even though I know you mentioned you didn't set a password), the only way to reset the password is by completing a master reset. If you'd like me to provide steps on how to complete a master reset on your device, please let me know the make and model.
Hi there! Just wanted to check in with you and make sure you'd had a chance to take a peek at Amanda's reply above. We're happy to drum up some Master Reset steps for you if necessary, just let us know which make/model phone you're using!
see above post,
Note: I pasted the above link, they started to type... and at ...see(BOOM) here goes the screen scrolling up to top taking me out of the textbox
I scroll down to resume typing... each key stroke sends me back out
Looked for the html option and then reset by resuming full editor... this time these OPTIONS ARE NOT on the screen!!!
after a min I decided to click 'advanced editor' which I happen to see.... and voila typing again...
THIS TOOL SUCKS, period!
see other post for more detail on these issues
Can't set this to resolved since those triggers are not available on this session! ????
Ugh, I know the scroll angst well. We asked our dev team about this, and apparently it's a Chrome issue with the platform that we use -- it's not something that we can fix on our side, but it is an issue that the affected parties are aware of and working to resolve. Fingers crossed it's fixed soon!
In the meantime I can make sure this thread is closed out so that all additional updates can go to the other one that you linked. Thank you for understanding, and sorry for the frustration!