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You can call T-Mobile or chat online on Facebook or twitter. I’m sure a CSR can remove that feature for you.
Hey, magenta1371332! Sorry to read about your phone's screen. Our internal teams do have an option to cancel the subscription for you in the even that the app is uninstalled; we should be able to follow the same process in this situation as well! If you haven't already, please Contact Us when you have a moment so we can get this squared away for you.