All replies

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  Re: My Coverage stopped working

  miket Nov 20, 2017 4:14 PM (in response to magenta3280219)

  • Member Since: Jul 16, 2011

  You should call 611, if you can from your phone - or better yet use a different phone to call TM' 800 number as they often want you to have the "troubled" phone free to try diff. fixes,

  1 of 1 people found this helpful
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  Re: My Coverage stopped working

  tmo_mike_c Nov 22, 2017 11:44 AM (in response to magenta3280219)

  • Member Since: Jun 25, 2012

  Coverage woes are never any good but this is totally something that can be resolved. You should take a peek at our No Internet troubleshooting  page as a good starting point for some steps you can try. Please give that a shot, and let us know how things are going. Thanks!

  1 of 1 people found this helpful
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    Re: My Coverage stopped working

    magenta3280219 Nov 26, 2017 10:14 AM (in response to tmo_mike_c)

    • Member Since: Nov 20, 2017

    Yes it is working now thank you so much for checking in to make sure it works your guy’s customer service is awesome

     

    Sent from my iPhone
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      Re: My Coverage stopped working

      tmo_marissa Nov 26, 2017 1:24 PM (in response to magenta3280219)

      • Member Since: Sep 7, 2016

      Glad to hear it! Please let us know if you bump into any issues; we're here to help. Thanks for the kind words!
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  Re: My Coverage stopped working

  tmo_amanda Nov 24, 2017 3:36 PM (in response to magenta3280219)

  • Member Since: Oct 4, 2012

  Hi, magenta3280219!

   

  Are you still having issues with data in school? I know you may have a break from school due to Thanksgiving but we want to figure out why this is happening so it can be avoided in the future. Have you tried the steps that Mike provided yet? If not, please do so and let us know if you notice an improvement.
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  Re: My Coverage stopped working

  tmo_marissa Nov 26, 2017 9:03 AM (in response to magenta3280219)

  • Member Since: Sep 7, 2016

  Hey there, magenta3280219! Just wanted to check in here and see how things are going! Hopefully your data woes cleared right up; but if you're still having trouble, please let us know! Thanks.

   

  - Marissa