All replies
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Re: My Coverage stopped working
miket Nov 20, 2017 4:14 PM (in response to magenta3280219)- Member Since: Jul 16, 2011
1 of 1 people found this helpfulYou should call 611, if you can from your phone - or better yet use a different phone to call TM' 800 number as they often want you to have the "troubled" phone free to try diff. fixes,
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Re: My Coverage stopped working
tmo_mike_c Nov 22, 2017 11:44 AM (in response to magenta3280219)- Member Since: Jun 25, 2012
1 of 1 people found this helpfulCoverage woes are never any good but this is totally something that can be resolved. You should take a peek at our No Internet troubleshooting page as a good starting point for some steps you can try. Please give that a shot, and let us know how things are going. Thanks!
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Re: My Coverage stopped working
magenta3280219 Nov 26, 2017 10:14 AM (in response to tmo_mike_c)- Member Since: Nov 20, 2017
Yes it is working now thank you so much for checking in to make sure it works your guy’s customer service is awesome
Sent from my iPhone
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Re: My Coverage stopped working
tmo_marissa Nov 26, 2017 1:24 PM (in response to magenta3280219)- Member Since: Sep 7, 2016
Glad to hear it! Please let us know if you bump into any issues; we're here to help. Thanks for the kind words!
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Re: My Coverage stopped working
tmo_amanda Nov 24, 2017 3:36 PM (in response to magenta3280219)- Member Since: Oct 4, 2012
Hi, magenta3280219!
Are you still having issues with data in school? I know you may have a break from school due to Thanksgiving but we want to figure out why this is happening so it can be avoided in the future. Have you tried the steps that Mike provided yet? If not, please do so and let us know if you notice an improvement.
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Re: My Coverage stopped working
tmo_marissa Nov 26, 2017 9:03 AM (in response to magenta3280219)- Member Since: Sep 7, 2016
Hey there, magenta3280219! Just wanted to check in here and see how things are going! Hopefully your data woes cleared right up; but if you're still having trouble, please let us know! Thanks.
- Marissa