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Oh man this is a tough one brokcon57 because I can completely understand opting for that much data. We'd need our Care folks that have account access to take a look at this and see if a refund an option for this situation. With these features, they are designed to automatically bill for the service, so I can't promise it'll be refunded but you're welcome to Contact Us and reach out to our Care team.
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I already contacted T-Mobile and talked with several payment supervisors. They all refused to help me.
I was considering using this same service again in the future, but if T-Mobile is unwilling to refund in a reasonable case like this, I think I will find another option.
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Oh okay. I was thinking you could reach out to our T-Force team through the social media but if you've already spoken to multiple sups, I can't say they'll refund it unless there's a billing error or something like that. I'm really sorry about all this and I wish I could have helped you.
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It is very frustrating that T-Mobile will design an interface to manipulate users and cause them to accidentally purchase plans that they do not need. Providing an auto-pay service is fine, but requiring auto-pay to get access to certain plans and then making it difficult to disable auto-pay is not acceptable.
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Always remove a payment option before the next billing date. This can be done by calling T-Mobile and removing auto-pay. At no point is Auto Pay required. Some postpaid plans offer $$ off for AP, but is not a requirement.
You can also try to contact your financial institution to discuss this with them, but if autopay is enabled, then they might consider that approval or agreement to the charges.
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snn555 wrote:
Always remove a payment option before the next billing date. This can be done by calling T-Mobile and removing auto-pay. At no point is Auto Pay required.
Auto-pay certainly is a requirement to purchase a data plan other than one of the small "pass" plans.
It is not indicated in the mim.t-mobile.com interface that it is possible to remove auto-pay without canceling the account. That is why I mentioned the "Looking to cancel?" link in my original post. This is a very important part of this issue. That interface is designed to obscure the fact that disabling auto-pay is even possible.
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To disable auto-pay, the user must follow one of the "add" links, then find the "Looking to cancel?" link at the bottom. Never is anything mentioned about auto-pay. The user must click the "Looking to cancel?" link to find out that this is even an option. Please see the screenshots below.
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I get that you're upset about on top of what's already happened. How the interface is displayed and the navigation on getting to the autopay settings goes a bit beyond what we can help with here on support. However, I do have the means to give this feedback to the right folks. I do understand that doesn't change the situation, but it's still important to me to let our internal folks know your story and how this has impacted you.
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MC wrote:
However, I do have the means to give this feedback to the right folks. I do understand that doesn't change the situation, but it's still important to me to let our internal folks know your story and how this has impacted you.
Thank you. If anyone from T-Mobile is interested in contacting me they are welcome to do so. I can provide contact information if necessary, assuming there is a way to do so through some private channel.
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Thank you! The information you have provided here is more than enough for us to ensure the feedback is provided. Again, we sincerely apologize for any inconvenience this has caused you.
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Unfortunately, after 10 months the problem described above has not been address by T-Mobile.
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Why would T-mobile be responsible for refunding you? If you knew T-Mobile “forced” you to sign up for auto pay, isn’t it safe to assume that after month you’d be charged again? It seems to me that it was your responsibility to cancel the service. If you couldn’t figure out how to do it online you should have called customer service.
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I don't understand your problem. I have been using the $75 T-Mobile ONE Prepaid unlimited plan for about a year now and its been great for my heavy data needs...I used 301G last month and barely noticed any throttling. No auto--pay required BTW.
Perhaps next time you should spend more time researching your actual options and less waiting to be spoon-fed critical info and complaining about a problem that should have never existed.
Just my 2cents
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