I am writing this because I am frustrated with the account activation, phone support and in store support. Specifically, T-Mo Burlington Mall, MA store manager is a liar. Here' why:
I ordered a sim for a single line with a temp number because I want to make sure I have the coverage before I transfer my 3 lines to TMo. After 7 days I called support to order additional lines and learnt that my SS number (last 4 digits) are incorrectly noted in the account. Not sure how the number was entered incorrectly because I went through the credit check for post-paid so obviously someone messed up during the activation.
The customer care asked me to go the store with an ID to fix the SS number. The Burlington Mall in Massachusetts store manager wanted me to activate additional line through the store which i refused and asked him to fix my account SS. The manager looked at my driver license and supposedly pretended to make notes in their system and told me that its all fixed now and you are all set.
After which I called the support again and they still had wrong SS number and asked me to go to the store again. I do not want to go to the store again and asked to cancel the line and for that customer care told me that I still have to go the store because they cannot access my account. I am fed up and want to stop the line and get my money back!!!
There are so many problems - first activation was done with incorrect SS number and even mis-spelled my first name. How can this happen when the credit check was done for the post-paid account. Second, the store manager of the Burlington Mall in MA is a liar because i went there with my family and he looked at my ID and told me he fixed my account problem. However customer care cannot verify so obviously the store manager lied to me.
Please resolve this issue as I am going to put the account in dispute with my credit card company.