Oh my goodness! We don't want you to have to pay for a phone you already returned! Your tracking number shows that it was delivered so we just need to find out what happened when the device was checked in to the warehouse. I know you said that you have spoken with our care teams already on this but what did they say? Did they say that we found the phone?
Just checking in here to see how things are going. Please let us know if you still need help.
Were we able to get this resolved for you? Please give us a reply and let us know any updates you have on this. Thanks!