Jump Upgrade is NOT GOOD and TMobile charges for the devices they have recieved

magenta2417361 Nov 22, 2017 11:51 AM

Member Since: Aug 15, 2017

Guys I am fedup with the Tmobile customer care... If someone who can resolve the below issue it would be great. I had upgraded from S7 edge to S8 plus in the month of May 2017 and shipped back my old device through USPS 92162901067815500149376484 and TMobile received the device on May 8th 2017, but I am still being charged every month for the phone which they received . I contacted customer care from the past 7 months and issue still not resolved.

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Re: Jump Upgrade is NOT GOOD and TMobile charges for the devices they have recieved

tmo_chris Nov 16, 2017 9:33 AM (in response to magenta2417361)

Member Since: Nov 19, 2011
Oh my goodness! We don't want you to have to pay for a phone you already returned! Your tracking number shows that it was delivered so we just need to find out what happened when the device was checked in to the warehouse. I know you said that you have spoken with our care teams already on this but what did they say? Did they say that we found the phone?
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Re: Jump Upgrade is NOT GOOD and TMobile charges for the devices they have recieved

tmo_chris Nov 18, 2017 10:14 AM (in response to magenta2417361)

Member Since: Nov 19, 2011
Just checking in here to see how things are going. Please let us know if you still need help.
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Re: Jump Upgrade is NOT GOOD and TMobile charges for the devices they have recieved

tmo_mike_c Nov 20, 2017 1:10 PM (in response to magenta2417361)

Member Since: Jun 25, 2012
Hey there!

Were we able to get this resolved for you? Please give us a reply and let us know any updates you have on this. Thanks!
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