Hey there and sorry to hear your lines or MIA on our site, but we wanna help find them for you. cesaribenitez95 has a great screen shot posted there. Are you seeing that page? Please give us a reply back and let us know. Thanks!
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I just wanted to check-in to see if you were able to get your My T-Mobile account taken care of. I know it's important for you to be able to see all 4 lines on the account vs half of them. You can follow the steps found here to change the settings: Set up My T-Mobile permissions. If someone is already set-up as the primary account holder, you'll need to Contact Us to get it updated.